We often hear the ‘future is now’, and more and more the world seems to be turning into a science fiction movie. Should we be worried or excited about the Disruptive Revolution?  Maybe a bit of both.  We keep hearing about cars driving themselves, fridges that automatically order food from online groceries, and drones and robots taking over self-service operations such as hotels or restaurants. Is technology surpassing humans, and will humans be gradually replaced? …
Because mobile devices are so ubiquitous in our culture, it’s often difficult to remember that mobile computers were once limited to warehouse and other industrial applications. Some of the earliest truly mobile devices were deployed for inventory and warehouse management decades ago. These ruggedized devices are the workhorses of the mobile computing world, but many users have begun to evaluate less expensive, consumer-grade devices for their warehouse applications. In most cases, this is the wrong…
Customers increasingly use digital channels and devices in their interactions with retailers and brands. They shop online, they scan QR codes with their mobile phones, they price check items on tablets at home, and they respond to offers on digital signage at stores. Managing the digital customer experience, like the in-person customer experience, is critical for retention, customer loyalty, conversion, acquisition, and referrals. Luckily, all of those digital interactions generate data — and lots of it.…
The balance of power when it comes to information has shifted from retailers to shoppers with the advent of e-tailing. Shoppers now have access to an infinite amount of competitive pricing information. Even if customers walk into a retail location, they may simply evaluate products in person, then purchase online from another retailer, or hustle down the street to a competitor who is offering a better deal. Retailers need to be able to evaluate real-time…