Managed Services

Quest customers depend on us to provide real-time visibility and improve their field and supply chain mobility.

To help you manage your mobile infrastructure, Quest provides a variety of management and support services, including:

  • Maintenance and support
  • Management tools including:
    • MDM (Mobile Device Management)
    • MAM (Mobile Application Management)
  • Quest’s proprietary iTrack solution
  • Quest SMART Help Desk support, with 24/7 service in North America

iTrack

With Quest’s iTrack solution, our clients can track hardware inventories, or ask Quest to manage inventory tracking for them. Either way, our customers are informed of the status of their mobile devices, at any point in time. Here are a few highlights of our iTrack solution:

  • iTrack manages and tracks the exact location of mobile devices and related components by project, location, serial number, or asset tag.
  • iTrack is a web-based software solution that allows users to easily manage and audit RMA’s, spare pools, and repair tracking.
  • iTrack provides complete visibility to field-deployed devices including mobile computers, tablets, accessories, antennas, batteries and styluses.
  • iTrack Highlights :
    • Manage and track devices by Serial Number, Location, Project, or Asset Tag
    • Details RMA and Repairs history
    • Audit Repair and Uptime
    • Reporting Capabilities
    • Ability to Export Reports for review

Interested in learning more or have a question?

Contact Quest